Que beneficios ofrece para a relación co cliente?
Mellora a experiencia de usuario ao facilitar xestións en liña. Incrementa a satisfacción e fidelización dos clientes
Existe algún apoio ou axuda para implantar un portal deste tipo?
A Xunta de Galicia ofrece programas de apoio á dixitalización e innovación empresarial que poden cubrir parte dos custos
Pode un portal de clientes axudar na toma de decisións estratéxicas?
Estes sistemas recollen datos clave sobre comportamento, preferencias e hábitos de compra, xerando informes
Como impacta na eficiencia e os custos da empresa?
A automatización de tarefas repetitivas reduce a carga de traballo do equipo de atención ao cliente, diminuíndo os custos operativos
Que é un portal de clientes e por que é importante para a miña empresa?
É unha plataforma dixital que permite aos teus clientes acceder de forma autónoma a servizos e información personalizada: facturas, pedidos, historial de compras, soporte técnico, etc. Axuda a mellorar a experiencia do cliente, aforrar tempo e optimizar a xestión interna. Non o dubides solicita o asesoramento dos nosos expertos
What are the essential elements in a digital transformation strategy?
For digital transformation to be effective, it’s important to focus on three fundamental pillars: business strategy and customer relations, improving internal management and organization, and using technology tailored to tasks. Don’t hesitate to request advice from our experts.
I’ve decided to take the step. Where do I start?
The first step is to focus on areas that directly impact the company’s revenue. A good starting point could be creating an e-commerce platform along with a digital marketing strategy to attract and retain customers. As this change is implemented, key aspects such as logistics, order management, and customer service will be adjusted. It’s a […]
Is digitalization the same as digital transformation?
Not exactly. Digitalization involves incorporating digital technologies into certain processes, while digital transformation is a deeper change. It requires rethinking the company’s operations to leverage technology strategically, improving efficiency, customer experience, and business outcomes. It’s not just about replacing manual processes with digital ones, but adopting an innovative mindset and a methodology adapted to the […]
Is digital transformation only relevant for large companies, or is it also necessary for SMEs?
Small and medium-sized enterprises (SMEs) can also benefit from Information and Communication Technologies (ICT), which provide accessible and attainable solutions to optimize processes and improve customer acquisition. From automation tools to digital management systems, there are options tailored to any type of business, regardless of its size. Don’t hesitate to request advice from our experts.
Why is it essential to invest in digitalization for my business?
The main reason is the need to adapt to an increasingly technological environment. Digitalization has transformed the way we consume products and services, driven by the rise of e-commerce and mobile applications. Today, customers expect fast and accessible solutions, making technology a key competitive advantage. Don’t hesitate to request advice from our experts.
