Is there any limit when sending messages through broadcast lists?
To protect the user experience and prevent the account from being marked as spam, WhatsApp only delivers broadcast messages
What happens if a customer writes to me outside the business hours defined in my profile?
If you have the away message correctly configured, the customer will receive a personalized automatic reply informing them
How many people can manage the same WhatsApp Business account at the same time?
The free app allows you to connect the account to up to four linked devices and one phone at a time, making it easy for several employees
Is it mandatory to have a mobile phone number to use WhatsApp Business, or can a landline be used?
One of the great advantages of the business version is that it allows you to link a landline number for verification
Can I convert my personal WhatsApp account into a business one without losing my chats?
Yes, it is possible to migrate the conversation history and multimedia files by downloading the WhatsApp Business app
Is it advisable to delete negative comments?
Not always. Transparency is key. Managing criticism well tends to build more trust than hiding it. Don’t hesitate,…
What to do when facing a negative review?
Respond quickly, politely and professionally, offering solutions and avoiding public conflicts.
What factors influence online reputation?
Customer reviews, social media presence, company responses, published content, news or media mentions
Why is it important for SMEs and self-employed workers?
Because many purchasing decisions begin with an online search. A good reputation builds trust and a bad one can lead to losing customers.
What is a company’s digital reputation?
It is the image that a company projects on the internet through opinions, comments, social media, ratings and content…
